Privacy Policy for Bumpers Driver Training

 

This Policy was last modified on 22nd September 2009.

The Privacy Policy below governs your interaction with Bumpers Driver Training Ltd account and any information you provide on this site.

1. Overview

In order to operate the Bumpers Driver Training Ltd service and to reduce the risk of fraud, Bumpers Driver Training Ltd. ("Bumpers Driver Training Ltd" or "we"), the data controller, must ask you to provide us information about yourself and your credit or debit card and/or bank account. By consenting to, and agreeing the terms of, the Privacy Policy, you also expressly consent and agree to us processing your data in the manner set out in the Privacy Policy. This Privacy Policy describes the information we collect and how we use that information. Bumpers Driver Training Ltd takes the privacy of your personal information very seriously and will use your information only in accordance with the terms of this Privacy Policy. We will not sell or rent your personally identifiable information or a list of our customers to third parties. However, in order for us to offer our services to our users; to enhance the quality of its service from time to time; and to protect the interests of our users, we will in limited circumstances and as further described in more detail throughout this policy, share some of your information with third parties under strict restrictions. It is important for you to review this Privacy Policy. This Privacy Policy applies to all services that are hosted on the Bumpers Driver Training Ltd website.

By accepting the Privacy Policy and User Agreement in registration, you expressly consent to our use and disclosure of your personal information and direct us to do so in the manner described in this Privacy Policy.

This Privacy Policy is incorporated into and subject to the terms of the Bumpers Driver Training Ltd User Agreement.
Your privacy is important to us. Please note that by accepting this Privacy Policy, you consent to your personally identifiable information being stored and processed on our (Bumpers Driver Training Ltd) computers in the United Kingdom as set out in the section entitled, "Disclosure to Third Parties Other Than Bumpers Driver Training Ltd Customers" below. We will explain below, how we will hold and transmit your personal information in a manner designed to ensure its security. If you disagree with the terms of Privacy Policy, please do not register for nor use the Bumpers Driver Training Ltd service.

Notification of Changes

This policy may be revised over time as new features are added to the Bumpers Driver Training Ltd service or as we incorporate suggestions from our customers. We may amend this Privacy Policy at any time by posting a revised version on our web site. The revised version will be effective at the time we post it. In addition, if we propose to change this Privacy Policy in a substantial manner, we will provide you with at least 30 days' prior notice of such a change by posting notice on the "Policy Updates" page of our website(s). After this 30 days notice, you will be considered as having expressly consented to all amendments to the Privacy Policy. If you disagree with the terms of this Privacy Policy, you may close your account at any time.

As stated above, we will post the amended Privacy Policy prominently on our website so that you can always review what information we gather, how we might use that information, and whether we will disclose it to anyone. Please check the Bumpers Driver Training Ltd website at https://www.gobumpers.co.uk at any time for the most current version of our Privacy Policy.

Some pages on the Bumpers Driver Training Ltd website include links to third party websites. These sites are governed by their own privacy statements, and Bumpers Driver Training Ltd is not responsible for their operations, including but not limited to their information practices. Users submitting information to or through these third party websites should review the privacy statement of these sites before providing them with personally identifiable information.

A Special Note About Children. Children are not eligible to use our service and we ask that minors (under the age of 18) do not submit any personal information to us or use the service.

1. Information We Collect

Required Information

To open a Bumpers Driver Training Ltd account, you must provide your name, address, phone number, and email address. In order to make certain payments through Bumpers Driver Training Ltd, you must provide credit card, debit card or bank account information. We also ask you to choose two different security questions to answer (such as your city of birth or your pet's name). This required information is necessary for us to process transactions, issue a new password if you forget or lose your password, protect you against credit card fraud and current account fraud, and to contact you should the need arise in administering your account.
We will also require other commercial and/or identification information if you send or receive certain high-value transactions or high overall payment volumes through Bumpers Driver Training Ltd or as is otherwise required in order for us to comply with our anti-money laundering obligations.

Transaction Information

When you use Bumpers Driver Training Ltd to pay for a service or product , we ask you to provide information related to each transaction, consisting of the amount of the transaction, the type of transaction (purchase of goods, purchase of services, or simple money transfer ("quasi-cash")) and the email address, Skype ID or phone number of the third party. We retain this information for each of your transactions through Bumpers Driver Training Ltd and may add this information to your account profile to be used for future transactions that you may make with us. We also collect the Internet address (IP address) and other identifying information about the computer or device you use to access your Bumpers Driver Training Ltd account, in order to help detect possible instances of unauthorised transactions.

Information About You From Third Parties

In order to protect all our customers against potential fraud, we verify the information you provide with bank processors listed in the table under the section "Disclosure to Third Parties Other than Bumpers Driver Training Ltd Customers" below. In the course of such verification, we receive personally identifiable information about you from such services. In particular, if you register a credit card or debit card with Bumpers Driver Training Ltd, we will use card authorisation and fraud screening services to verify that your card information and address match the information that you supplied to Bumpers Driver Training Ltd, and that the card has not been reported as lost or stolen.

Website Traffic Information

Because of the way that World Wide Web communication standards work, when you arrive at or leave the Bumpers Driver Training Ltd website, we automatically receive the web address of the site that you came from or are going to. We also collect information on which pages of our website you visit while you are on the Bumpers Driver Training Ltd site, IP addresses, the type of browser you use and the times you access our website. We use this information to try to understand our customers' preferences better and to manage the load on our servers, so as to improve our service and your experience with Bumpers Driver Training Ltd.

Our Use of "Cookies"

"Cookies" are small files of data that reside on your computer and allow us to recognise you as a Bumpers Driver Training Ltd customer if you return to the Bumpers Driver Training Ltd site using the same computer and browser. We send a "session cookie" to your computer if and when you log in to your Bumpers Driver Training Ltd account by entering your email address and password. These cookies allow us to recognise you if you visit multiple pages in our site during the same session, so that you don't need to re-enter your password multiple times. Once you log out or close your browser, these session cookies expire and no longer have any effect.
We also use longer-lasting cookies for other purposes such as to display your email address on our sign-in form, so that you don't have to retype the email address each time when you log in to your Bumpers Driver Training Ltd account We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website.

Customer Service Correspondence

If you send us correspondence, including emails and faxes, we retain such information in the records of your account. We will also retain customer service correspondence and other correspondence from Bumpers Driver Training Ltd to you. We retain these records in order to keep records of our relationship, to measure and improve our customer service, and to investigate potential fraud and violations of our User Agreement. We may, over time, delete these records if permitted by law.

Questionnaires, Surveys and Profile Data

From time to time, we offer optional questionnaires and surveys to our users for such purposes as collecting demographic information or assessing users' interests and needs. The use of the information collected will be explained in detail in the survey itself. If we collect personally identifiable information from our users in these questionnaires and surveys, the users will be given notice of how the information will be used prior to their participation in the survey or questionnaire.

Non-member Recipients and Requests

When a member either sends a payment to, or requests a payment from, an individual who is not a registered member of Bumpers Driver Training Ltd, we will retain the information that the member submits to us, including, for example, the other party's email address, Skype ID, phone number and/or name, for the benefit of the member who is attempting to contact the non-member, so that the member can see a complete record of his or her transactions, including uncompleted transactions. Although this information is stored indefinitely, we will not market to the non-member in any way at any time. Additionally, these non-members have the same rights to access and correct information about themselves (assuming that their detail(s) were correct enough to reach them) as anyone else who uses Bumpers Driver Training Ltd.

1. Our Use and Disclosure of Information

Internal Uses

We collect, store and process your personal information on servers located in the United Kingdom and operated by Bumpers Driver Training Ltd . Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customised experience. You agree that we may use your personal information to:

• provide the services and customer support you request;

• resolve disputes, collect fees, and troubleshoot problems;

• prevent potentially prohibited or illegal activities, and enforce our User Agreement;

• customise, measure, and improve our services and the content and layout of our website;

• tell you about targeted marketing, service updates, and promotional offers based on your communication preferences;

• compare information for accuracy, and verify it with third parties.

Disclosure to Third Parties Other Than Bumpers Driver Training Ltd Customers

Bumpers Driver Training Ltd will not sell or rent any of your personally identifiable information to third parties, and will only disclose this information in the limited circumstances and for the purposes described in this policy. This includes transfers of data to non-EU member states where the laws on holding personal data may be less stringent, but as explained below, we will hold and transfer your personal information in compliance with the law and in a manner designed to ensure its security. Specifically, you consent to and direct Bumpers Driver Training Ltd to do any and all of the following:

1. Disclose information including, without limitation, transaction, account information, personal details and the contents of communications to the police, security forces, competent governmental, intergovernmental or supranational bodies, competent agencies (other than tax related authorities), departments or regulatory, self-regulatory authorities or organisations (including, without limitation, the Agencies set out in the table under the heading "Agencies" below) or other third parties that we in good faith believe is appropriate to cooperate in investigations of fraud or other illegal activity or potential illegal activity, or to conduct investigations of violations of our User Agreement. If false or inaccurate information is provided and fraud is identified, details will be passed to fraud prevention agencies and law enforcement agencies may access and use this information. We and other organisations may also access and use this information to prevent fraud and money laundering. Please contact us on the details set out at the end of this privacy policy if you want to receive further details of the relevant fraud prevention agencies. We and other organisations may access and use from other countries the information recorded by fraud prevention agencies.

2. Disclose information in response to requirements of civil or criminal legal process.

3. Disclose information to the "Category" of third parties listed in the table below. The purpose of this disclosure is to allow us to provide our service to you. We also set out in the table below, under each "Category", non-exclusive examples of the actual third parties we currently disclose your account information, together with the purpose of doing so, and the actual information we disclose (these third parties are limited by law or by contract from using the information for secondary purposes beyond the purposes for which the information was shared).

 

Category	Party Name and jurisdiction (in brackets)	Purpose	Data disclosed
Payment processors
	HSBC Bank Plc (United Kingdom, Ireland), Bank of America (United Kingdom, USA, Italy and India), JPMorgan Chase Bank (United Kingdom, USA), BNP Paribas (France), Netgiro (Sweden), StarFinanz (Germany), Wells Fargo (Ireland, USA), American Express (USA), National Westminster Bank PLC (UK), OmniPay Limited (Ireland), Australia and New Zealand Banking Group Limited (Australia), ANZ National Bank Limited (New Zealand) and Transaction Network Services (UK) Limited (UK)	To allow payment processing settlement services, fraud checking.	Name, address, details of user funding instruments, details of payment transactions
	Royal Bank of Scotland plc (United Kingdom) ("RBS")	To allow payment processing and dispute handling for transactions of Bumpers Driver Training Ltd users when those users transact with a merchant who uses the Bumpers Driver Training Ltd service via the RBS service.	All account information except details of user financial instruments
	The Royal Bank of Scotland plc (United Kingdom), TSYS Card Tech Limited (United Kingdom), TSYS Managed Services EMEA Limited (United Kingdom), TSYS Systems Services Inc. (USA)	Joint marketing campaigns for Bumpers Driver Training Ltd pre-paid card, risk and fraud modelling, enforcement of terms and conditions for Bumpers Driver Training Ltd prepaid card	All account information
			Name, e-mail address, birth date (as the case may be), credit card number; expiry date, 3 digit Card Security Code (as the case may be) and amount of the funding request and any account information necessary for fraud or dispute resolution.

 

For the purpose of this table, the phrase "All account information" includes: name, address, e-mail, telephone number, IP address, account number, account type, details of funding instruments associated with the account, details of payment transactions, details of commercial transactions, customer statements and reports, account preferences, details of identity collected as part of our “know your customer” checks on you, and customer correspondence.

With respect to the column titled, "Purpose", each third party, with the exception of the regulatory agencies and group companies referred to at the end of this table, is carrying out the purpose to fulfil obligations which Bumpers Driver Training Ltd has contracted with the entity to fulfil. The regulatory agencies are carrying out their purpose in accordance with their regulatory objectives and requirements.

Disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).

Disclose aggregated statistical data with our business partners or for public relations. For example, we may disclose that a specific percentage of our users live in Manchester. However, this aggregated information is not tied to personal information.

As with any other business, it is possible that Bumpers Driver Training Ltd in the future could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by Bumpers Driver Training Ltd, including customer account information, but would continue to be bound by this Privacy Policy unless and until it is amended.

Our Contacts with Bumpers Driver Training Ltd Customers

We communicate with users on a regular basis via email to provide requested services, and we also communicate by phone to resolve customer complaints or claims made by users via Bumpers Driver Training Ltd, respond to requests for customer service, inform you if we believe your account or any of your transactions have been used for an illegitimate purpose, confirm information concerning your identity, business or account activity, conduct customer surveys or investigate suspicious transactions. We use your email or physical address to confirm your opening of a Bumpers Driver Training Ltd account, to send information about important changes to our products and services, and to send notices and other disclosures required by law. Generally, users cannot opt out of these communications, but they will be primarily informational in nature rather than promotional.

We also use your email address to send you other types of communications that you can control, including the Bumpers Driver Training Ltd Periodical newsletter,  customer surveys and notice of special third-party promotions. You can choose whether to receive some, all or none of these communications when you complete the registration process, or at any time thereafter.

In connection with independent audits of our financial statements and operations, the auditors may seek to contact a sample of our customers to confirm that our records are accurate. However, these auditors cannot use personally identifiable information for any secondary purposes.

1. Information Security

Bumpers Driver Training Ltd is committed to handling your customer information with high standards of information security. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorise access to personal information only for those employees who require it to fulfil their job responsibilities.

For more information on Bumpers Driver Training Ltd's security practices, please call us.

The security of your Bumpers Driver Training Ltd account also relies on your protection of your Bumpers Driver Training Ltd password. You may not share your Bumpers Driver Training Ltd password with anyone. Bumpers Driver Training Ltd representatives will never ask you for your password, so any email or other communication requesting your password should be treated as unauthorised and suspicious and forwarded to info@gobumpers.co.uk. If you do share your Bumpers Driver Training Ltd password with a third party for any reason, including because the third party has promised to provide you additional services such as account aggregation, the third party will have access to your account and your personal information, and you may be responsible for actions taken using your password. If you believe someone else has obtained access to your password, please change it immediately by logging in to your account at and changing your Profile settings, and also contact us right away as described below.

1. Accessing and Changing Your Information

You can review the personal information you provided us and make any desired changes to such information, or to the settings for your Bumpers Driver Training Ltd account, at any time by logging in to your account on the Bumpers Driver Training Ltd website and changing your preferences in the Profile page of the "My Account" tab. You can also close your account through the Bumpers Driver Training Ltd website. If you close your Bumpers Driver Training Ltd account, we will mark your account in our database as "Closed," but will keep your account information in our database. This is necessary in order to deter fraud, by ensuring that persons who try to commit fraud will not be able to avoid detection simply by closing their account and opening a new account. However, if you close your account, your personally identifiable information will not be used by us for any further purposes, nor sold or shared with third parties, except as necessary to prevent fraud and assist law enforcement, or as required by law.

1. Accountability

Our privacy office is responsible for ensuring that our day-to-day procedures comply with this Privacy Policy. If you have any questions about this privacy statement, Bumpers Driver Training Ltd's information practices, or your dealings with Bumpers Driver Training Ltd, you can contact us by calling 08456 044 033 or by writing to us at Bumpers Driver Training Ltd, 4 Watkin Road, Hedge End, Southampton SO30 2TD.